Question 1

What payment methods do you accept?

Accepted Answer

We accept card payments (Visa, Mastercard, Verve), bank transfer, and USSD. All card transactions are processed securely through Paystack.

Question 2

What currencies do you accept?

Accepted Answer

Our primary currency is Nigerian Naira (NGN). We also accept USD, GHS (Ghanaian Cedi), ZAR (South African Rand), and KES (Kenyan Shilling) for international customers.

Question 3

Is my payment information secure?

Accepted Answer

Yes. All payment processing is handled by Paystack, a PCI-DSS certified payment provider. RWDS does not store any card data on our servers.

Question 4

Can I get a group or corporate discount?

Accepted Answer

Absolutely. Corporate and group bookings (5+ participants) receive discounted rates. Contact our team at info@readwriteds.com or via WhatsApp for a tailored corporate training quote.

Question 5

How are the training courses delivered?

Accepted Answer

All RWDS courses are delivered live and instructor-led — either online (via Zoom/Microsoft Teams) or in-person at our Lagos facility. Corporate clients can also request delivery at their own premises.

Question 6

What certifications can I earn?

Accepted Answer

Courses are aligned to official vendor exams including SAP Certified Technology Associate, Microsoft PL-300 (Power BI), and DP-600 (Microsoft Fabric). Upon completion you receive a RWDS certificate of participation, and are eligible to sit the relevant vendor exam.

Question 7

Do I need prior experience to enrol?

Accepted Answer

Most courses are labelled Intermediate or Professional level and require some foundational knowledge of data or SAP systems. Check each course's Target Audience and Prerequisites section on the course detail page.

Question 8

How long does each course take?

Accepted Answer

Course durations range from 3 to 5 days of intensive instructor-led training. For corporate cohorts, scheduling is flexible and can be spread over several weeks.

Question 9

What happens after I complete a course?

Accepted Answer

After completing your course you receive a certificate of participation, access to course materials and resources, and entry into our alumni community where you can network with peers and get ongoing support.

Question 10

What services does RWDS offer for enterprises?

Accepted Answer

We offer end-to-end data services: SAP enterprise implementations, analytics and AI readiness programmes, cloud infrastructure design, process automation, and bespoke training for corporate teams.

Question 11

How do I start an engagement with RWDS?

Accepted Answer

The best starting point is our free 30-minute discovery call. Use the contact form at readwriteds.com/contact or reach us on WhatsApp (+234 807 306 4586) and we will schedule a call within 1 business day.

Question 12

Do you work with clients outside Nigeria?

Accepted Answer

Yes. We serve clients across Sub-Saharan Africa and can deliver training and consulting remotely to clients globally. We have worked with organisations in Nigeria, Ghana, South Africa, and the UK.

Question 13

What is SucceedQuiz?

Accepted Answer

SucceedQuiz is an AI-powered certification preparation platform built by RWDS. It provides topic-specific quizzes, practice exams, and personalised learning paths to help you prepare for data and SAP certifications.

Question 14

Is SucceedQuiz free?

Accepted Answer

SucceedQuiz offers a free tier with limited quizzes. The Pro plan (monthly or annual subscription) unlocks unlimited practice exams, AI-generated feedback, and progress analytics.

Question 15

How do I access SucceedQuiz?

Accepted Answer

Visit succeedquiz.com and sign up for a free account. You can also access it from the RWDS training portal after enrolling in a course.

Question 16

What hosting products does RWDS offer?

Accepted Answer

We offer shared hosting, dedicated server access, managed database services (SQL Server, PostgreSQL, SAP HANA), and custom cloud infrastructure design on AWS, Azure, and GCP.

Question 17

Do you offer managed services?

Accepted Answer

Yes. We provide ongoing managed services including server monitoring, database administration, backup management, and performance tuning on a monthly retainer basis.

Question 18

Which SAP solutions do you implement?

Accepted Answer

We specialise in SAP BW/4HANA, SAP Analytics Cloud (SAC), SAP Datasphere, SAP S/4HANA reporting, and SAP Business Data Cloud. We are an SAP partner with certified consultants.

Question 19

Can you help migrate from SAP BW to SAP BW/4HANA or Datasphere?

Accepted Answer

Yes. We have delivered multiple SAP BW migration projects and can handle technical migration, data validation, user training, and post-go-live support.

Question 20

Do you offer refunds for courses?

Accepted Answer

Yes. We operate a 30-day money-back guarantee for online courses. If you are unsatisfied within 30 days of purchase and have not accessed more than 20% of the course content, we will process a full refund. See our refund policy for full terms.

Question 21

How do I track my order?

Accepted Answer

Log in to your RWDS account, navigate to My Orders, and view the status timeline for each purchase. You will also receive automated email updates at each stage.

Question 22

Where is RWDS located?

Accepted Answer

Our main office is at 2A Salvation Estate, Langbasa, Ajah, Lagos State, Nigeria. We also serve clients remotely across Africa and globally.

Question 23

How quickly do you respond to enquiries?

Accepted Answer

We typically respond within 2 business hours during business hours (WAT — West Africa Time, UTC+1). For urgent matters, WhatsApp is the fastest channel.

Question 24

Do you have a newsletter?

Accepted Answer

Yes. Subscribe to the RWDS data insights newsletter on our blog page for weekly articles on analytics, SAP, and data engineering best practices.

Frequently Asked Questions

Payments

Training

Corporate Services

SucceedQuiz

Hosting & Infrastructure

SAP

Refunds & Policies

General

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